Jobs for Customer Care Advocate

Billing & Customer Care Specialist

Job Description Job Description If you're looking for a collaborative work environment with an established organization that also offers a variety of employee benefits and career advancement opportunities, then we invite you to consider applying for a position with SURTECO. SURTECO specializes in the production and sale of laminates, foils and vinyl-coated fabrics. Our technologies, products and services deliver distinctive performance features, thus helping to support our Customers’ reputations for trusted brands around the globe and in a wide variety of markets. We are currently seeking an experienced Billing & Customer Care Specialist to join our team! Job Summary The Billing & Customer Care Specialist is responsible for the daily billing processes, coverage of customer care duties as needed for the Customer Care team, and management of the sampling collateral in Columbus, MS. No direct reports. Key Responsibilities: Processing of daily billing documents Create daily invoicing and order intake dashboard reports used by business and executive management Completing subcontract transactions in SAP necessary for billing Reconciling off-site warehouse inventory monthly Responsible for the management of sampling collateral including, but not limited to, receiving and reconciling sampling collateral inventory, filling sample orders and facilitating customer shipments daily Provide back-up to customer care colleagues when they are out of office to include the following: Receive, process, and own customer purchase orders from the time of order entry to delivery of material Initiate customer sample requests, request for quotes and other customer inquiries Proactively communicate orders statuses Assist in the collection of customer past-due payments when necessary Partner with commercial team in support of customers’ needs Build relationships with customers and internal partners Other administrative duties as assigned – assist with cycle count reconciliation, goods receipts for offsite warehouses and direct shipments, coding of freight invoices, assist with audit requests Required Knowledge/Skills/Abilities: Strong knowledge of applicable software including Excel spreadsheets and SAP programs to record and report information critical to managing sales data Excellent written, verbal and interpersonal communication skills to all levels of management Excellent organizational skills and attention to detail Ability to prioritize tasks Ability to act with integrity, professionalism and confidentiality Ability to effectively present information and respond to questions from managers and fellow employees Strong analytical and problem-solving skills to define issues, collect data, establish facts and draw valid conclusions Ability to read, write and comprehend instructions, correspondence, business forms and memos utilizing instructions in written, oral, diagram, or schedule forms Education and Experience: High School Degree/GED 3 years’ experience in customer service, sales, supply chain SAP Experience Preferred. Physical Requirements: Regularly required to stand; walk; sit; bend; kneel; squat; climb stairs; use hands to finger, handle, or feel; reach with hands and arms Travel Requirements: No Travel required. Company Statement: SURTECO North America is an Equal Opportunity employer committed to providing equal access to employment . We value diversity and inclusion and encourage all applicants to apply. In addition, the health and safety of those who contribute to business development is a priority. Open dialog with our employees is a matter of course, and the further development of their knowledge is a special concern. We enable them to find the right balance between personal and professional life. 8AM-5PM Monday - Friday Onsite (not remote)

Work Life Balance

Senior Analyst, Customer Care Operations

Abercrombie and Fitch Co. Columbus, OH

Job Description Job Description Company Description Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands worldwide. The team oversees all contact center experience and operations. The team is also responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges in related to customer impacts and store operations. As a Customer Care Operations Sr. Analyst , you will lead and inspire a dedicated WFM team, driving excellence in managing the Customer Care budget to achieve cost efficiency while delivering an exceptional customer experience. You will champion the development of precise forecasts and innovative real-time strategies, while fostering collaboration with cross-functional partners to leverage new technologies and optimize staffing for maximum impact. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Lead, mentor, and develop a team of direct reports within the WFM arena, focusing on real-time analysis and forecasting/planning Manage overall Customer Care budget and financial plan, emphasizing cost reduction while maintaining or exceeding customer satisfaction goals Support the creation and maintenance of accurate short-term and long-term forecasts for primarily outsourced contact center volumes utilizing historical data, trends, upcoming promotions, and other business drivers Continually seek and evaluate new tools, technologies, data points, and processes to improve forecasting accuracy and stay in line with industry best practices Execute real-time adherence strategies to optimize queues and channels at all times Own tracking and analysis processes for forecasting headcount, site capacity, and performance of key results across all partners and geographies Continually monitor and analyze productivity performance and recommend strategies to enhance contact center performance and lower cost per contact as a result Regularly evaluate and assess hours of operations, concurrency structures, and site channel mix options to ensure we are operating as efficiently as possible, while maintaining a positive customer and associate experience Team Up with cross-functional partners to be able to effectively adjust the budget and staffing plans for any AI or technology updates Lead reoccurring business reviews with Finance partners and other leaders across the business Participate in “on call” process to ensure that appropriate staffing strategies are quickly actioned in response to any service disruptions or outages Conduct ad hoc analysis and monitoring as needed What Do You Need To Bring? 2-3 years’ experience leading a team of direct reports 3 + years’ experience within a workforce management team (inclusive of real-time analysis, forecasting, scheduling, and reporting) – preferably within a BPO or supporting a BPO Experience managing budgets, financial plans, and implementing cost-savings strategies Deep analytical thinking and problem-solving capabilities High level of attention to detail Highly motivated/self-starter with a sense of ownership, willingness to learn, high degree of curiosity and desire to succeed Must perform well in high pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision Our Company Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Our Values Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.  What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Incentive bonus program 401(K) savings plan with company match Annual companywide review process Flexible spending accounts Medical, dental, and vision insurance Life and disability insurance Associate assistance program Paid parental and adoption leave Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, Headspace Paid Caregiver Leave Mobile Stipend Paid time off & one paid volunteer day per year, allowing you to give back to your community Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year) Seven associate wellness half days per year Onsite fitness center Merchandise discount on all of our brands Opportunities for career advancement, we believe in promoting from within Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU! Additional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Immediate Start

Vice President of Sales & Customer Care

Confidential Columbus, OH

Vice President of Sales & Customer Care About the Company Renowned global leader in portable sanitation solutions Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Sales and Customer Care to lead the strategic development and execution of sales and customer care initiatives. The successful candidate will be responsible for driving sales growth, customer retention, and operational excellence, with a focus on exceptional delivery and follow-through to achieve revenue targets. This senior executive role demands a strategic thinker with hands-on leadership capabilities to develop and execute sales strategies, manage a high-performing team, and foster long-term client relationships. Key responsibilities include prioritizing customer satisfaction, refining sales and operational processes, and staying abreast of market trends to ensure the company remains a leader in the U.S. market.Applicants for the Vice President of Sales and Customer Care position at the company should possess strong communication, leadership, and motivational skills, as well as the ability to inspire and guide a team. An analytical and detail-oriented approach, coupled with an entrepreneurial spirit and a passion for contributing to growth and customer success, is essential. The role requires a candidate with a high level of perseverance, a long-term vision, and proficiency in the Microsoft Office Suite. While a Bachelor's degree in a related field is preferred, it is not mandatory. The ideal candidate will have a background in sales leadership within fast-paced, target-oriented environments, and a proven track record in customer retention and operational excellence. Fluency in Spanish is a plus. Travel Percent Less than 10% Functions Sales/Revenue Account Management/Optimization

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Customer Care Advocate

Pumpkin, Inc. Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most-we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we're making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most - without compromise Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You'll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position, with a minimum requirement of 2 days a week in the Columbus, OH office. The Customer Care Advocate position is a level 1 (early/entry career level). The initial rate is $16.00/hour (minimum of 40 hours per week) along with a comprehensive benefits package. Upon obtaining your Property & Casualty License the rate will increase to $17.00/hour. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer's inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Ability to pass/obtain a Property & Casualty License within 30 days. Bonus Points: Existing Property & Casualty Producers License Insurtech, Animal Health, SaaS or Start-Up experience Multilingual ability (writing and conversing), Spanish and English fluency preferred Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what's best for pets at the center of everything we do Trust the Pack: Help families make empowered pet care decisions Jump Fences: If there's a will, there's always a way over them Share Toys: Be generous with our gifts and amazing things will happen Dig New Holes: Challenge conventions to create the future of pet health care Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

Licensed Customer Care Advocate

Pumpkin, Inc. Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most-we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we're making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most - without compromise Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. This position requires you to actively hold a PROPERTY & CASUALTY PRODUCERS LICENSE. Please consider another role if you do not meet this requirement. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You'll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position with a minimum requirement of 2 days a week in the Columbus, OH office. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.) Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Active Property & Casualty Producer license required Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer's inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Bonus Points: Prior experience with Customer Service in Pet Insurance industry - a major plus Prior experience in the pet healthcare industry Proficiency in MS Excel and G-Suite tools Other languages at a fluent level (writing and conversing); Spanish preferred Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what's best for pets at the center of everything we do Trust the Pack: Help families make empowered pet care decisions Jump Fences: If there's a will, there's always a way over them Share Toys: Be generous with our gifts and amazing things will happen Dig New Holes: Challenge conventions to create the future of pet health care Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

Customer Advocate

Owens & Minor Columbus, OH

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350 facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full contin Advocate, Customer, Healthcare, Sales Leader, Territory Sales, Manufacturing, Retail

Customer Advocate- Bilingual (Spanish)

American Electric Power Columbus, OH

**Job Posting End Date** 11-01-2024 Please note the job posting will close on the day before the posting end date. **Job Summary** Position Summary: Fields inbound/outbound calls from current and potential residential, small business and C&I customers. Facilitates mass market customers' understanding of the energy market, and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone, e-mail, live chat and fax. **Job Description** **Fluency in Spanish required** **Must live in Columbus, OH region** **Key Duties & Responsibilities:** **Inbound Inquires** Handle all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while remaining professional and courteous at all times Handle billing, contract, and enrollment-related questions or concerns Provide line-by-line, simple analyses of customers bills, communicating usage and pricing information, and delivery/energy breakdowns Address any concerns the customer may have Conduct inter-departmental research to resolve more complex customer issues and trouble shoot customer problems Act as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to complaint management process, for escalation to the Team Lead and/or Care Director. Works with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc) Meet eCommerce requests and inquiries, e.g. facilitate online customer payments, enroll/un-enroll customer in auto pay, recover username and passwords, provide status updates on agreement start and end dates, etc. Contribute to departmental success by being accountable for team standards, goals and values in each customer interaction Participate in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience. **Contract Administration** Follow up on enrollment issues to correct information, investigate reason for cancellation, etc. Processes agency agreement forms with the utility to ensure access to customer information for customer service purposes Facilitate customer requests involving Contract Management (drops, billing changes, etc.). **Projects** Act as the customers advocate by providing feedback on all customer facing projects, processes, designs, etc. to ensure intelligence from daily customer interaction is considered Ensure quality through regular exercises monitoring agent - customer interaction and identifying individual and departmental areas for improvement Assist in Management-led projects pertinent to New Market Entry, Customer Care and Contract Management (Utility Grouping, CRM entry, Zip Codes Research, Renewal Letter Mailers) Notify customers of changes to their account (bill type changes, payment method availability, etc.) **Incoming Mail** Process all incoming mail from utilities (Notifications, Planned Outages, Disconnection Notices, New Supplier & AEP Energy Drop letters) Knowledge & Skill Requirements Advanced Excel and/or Microsoft Access skills to support data analysis. Technical understanding of information systems. Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other employees. Ability to interact with all levels of the organization. Solid analytical and problem-solving skills Education & Experience Requirements: **2 or more years of call center customer service related work experience** **Attributes** : Embodies AEP Energy Values Effective problem-solving skills: ability to identify alternatives, and develop solutions in an efficient and professional manner High emotional IQ-Superior interpersonal skills, diplomacy, win-win mindset, relationship-builder, mediator Excellent communication skills: verbal, written and listening High-energy, drive and ambition **Minimum Requirements :** Qualifications: **Fluency in Spanish preferred** High School Diploma or equivalent Ability to communicate verbally and written Ability to use MS Office products Word, Excel Must be able to present professional demeanor Ability to use various computer systems data entry, technical comprehension **Compensation Data** **Compensation Grade:** SP20-001 **Compensation Range:** $15.27-19.09 USD Candidates will be considered based on their qualifications and the candidates ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidates expense, provided the relocation can be completed within a timeframe that meets AEPs staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions. **Hear about it first!** Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer?employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.

Customer Care Representative

Bobb Says Yes Columbus, OH

Bobb Automotive- Bobbsaysyes.com has been doing business in Columbus since 1924, a well established and respected Auto Company. We are expanding our A-Team, which is our Call Center. Are you bored by your current job or frustrated with not being able to find work? Are you a POSITIVE person with a FRIENDLY VOICE? Want something challenging, exciting and rewarding? Want to help people grow and do something with purpose? Do you want to be part of an organization that will help you reach your full potential? Do you want a career with a company that cares about your growth, success and fulfillment in life? Bobb Automotive is: •Well known for its charitable support throughout the area •An exciting, vibrant, creative place to grow and excel •Dedicated to maintaining a positive, success-minded culture Culture and employee satisfaction is a primary focus here! Be part of a team that makes a difference. Because we are a fast growing company, we have many opportunities for growth and often promote from within. Here's an exciting opportunity to join a growing, fun and market-leading organization as a Customer Care Representative. Our Customer Care Reps are the face and voice of our company and are responsible for the first impression our organization makes with new customers. This is our "A-Team". The Bobb Automotive A-Team is made up of positive professionals who are dedicated to helping others own a nicer, newer car. •A-Team members make beginning the process of buying a nicer, newer car easy and fun. •A-Teamers help people make good decisions about their next vehicle and find the solutions they need. •A-Teamers believe that everyone deserves to drive a nicer, newer car and that nobody should have to drive a car they hate. •A-Team members know that every introduction to Bobb Automotivebobb says yes has the power to change somebody's life. You will make relationships and offer free advice to potential customers OVER the TELEPHONE. You do not have to close sales. You are just responsible for beginning a relationship and opening a dialogue in a positive way by being a friendly voice on the phone to people who have already reached out to us and asked for our help. You will be answering questions and scheduling appointments. We are looking for people with a friendly voice and a positive attitude that have a passion for making new relationships and enjoy the art of conversation. If you like building relationships and the challenge of making new connections, then we want to help you grow and build a lucrative career with us. Our A-Team Members Enjoy: Competitive Compensation hourly + weekly bonus Additional spiffs and contests to earn rewards and cash Health, Dental, Vision after 30 days 1 week paid vacation after 1 year Position Qualifications: This energetic, positive and self-motivated star will possess the following background, experience, skills and attributes: Experience in Customer Service, hospitality, restaurant or retail Confidence to speak to new people on the phone The ability to ask questions Excellent verbal communication skills Positive, upbeat and savvy communicator Career oriented Must be comfortable using a computer Ability to meet and exceed productivity and performance goals A passion for creating and building business relationships Strong work ethic, professional manner and positive attitude We believe that work and life should be Enjoyable, Simple & Prosperous. If you believe in this too, we want to hear from you.

Customer Care Advocate

Pumpkin Columbus, OH

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we’re making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise. Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life. 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and provide care stress-free & frictionless. Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You’ll be responsible for interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Working closely with the Customer Care Supervisor, you will develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall well-being of pets and their people, this is the role for you! This will be a hybrid position, with a minimum requirement of 2 days a week in the Columbus, OH office. The Customer Care Advocate position is a level 1 (early/entry career level). The initial rate is $16.00/hour (minimum of 40 hours per week) along with a comprehensive benefits package. Upon obtaining your Property & Casualty License the rate will increase to $17.00/hour. What You'll Do: Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.). Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats. Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools. Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making. Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant. Perform other duties as assigned. What We're Looking For: Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry. Proficiency with productivity and task management tools like MS Office and G-Suite. In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc.). Roll-up-your-sleeves mentality and a proactive approach to problem-solving. Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Ability to pass/obtain a Property & Casualty License within 30 days. Bonus Points: Existing Property & Casualty Producers License. Insurtech, Animal Health, SaaS or Start-Up experience. Multilingual ability (writing and conversing), Spanish and English fluency preferred. Benefits and Perks: Comprehensive contributions to medical, dental and vision for colleagues and dependents. Generous PTO and Paid Holidays. 401k with company match. The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions. Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Pumpkin's Core Values: Pets Come First: Put what’s best for pets at the center of everything we do. Trust the Pack: Help families make empowered pet care decisions. Jump Fences: If there’s a will, there’s always a way over them. Share Toys: Be generous with our gifts and amazing things will happen. Dig New Holes: Challenge conventions to create the future of pet health care. Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr

Customer Advocate

American Electric Power Columbus, OH

time left to apply End Date: February 1, 2025 (1 day left to apply) job requisition id R6753 Job Posting End Date 02-01-2025 Please note the job posting will close on the day before the posting end date. Job Summary Position Summary: Fields inbound/outbound calls from current and potential residential, small business and C&I customers. Facilitates mass market customers' understanding of the energy market and provides step-by-step instructions which enable the customer to complete the online, direct mail, or phone enrollment onto AEP Energy Supply Service. Acts as liaison between Billing, Contract Management, Finance, Sales and the customer's Utility, utilizing information from various departments and utility resources to resolve problems and respond to customer inquiries by phone, e-mail, live chat and fax. Must live in Columbus, OH region Key Duties & Responsibilities: Handle all inbound calls, emails, and live chats for current and potential customers, offering a unique approach to customer service exuding enthusiasm and personality while remaining professional and courteous at all times. Handle billing, contract, and enrollment-related questions or concerns. Provide line-by-line, simple analyses of customer’s bills, communicating usage and pricing information, and delivery/energy breakdowns. Address any concerns the customer may have. Conduct inter-departmental research to resolve more complex customer issues and troubleshoot customer problems. Act as gatekeeper for customer complaints, ensuring complaint validity and monitoring the gravity of complaints, according to complaint management process, for escalation to the Team Lead and/or Care Director. Work with utility to resolve customer issues (reduce deposit requests, resolve billing and payment issues, request activity statements, investigate meter reading issues, drops/rescissions/cancellations, etc). Meet eCommerce requests and inquiries, e.g. facilitate online customer payments, enroll/un-enroll customer in auto pay, recover username and passwords, provide status updates on agreement start and end dates, etc. Contribute to departmental success by being accountable for team standards, goals and values in each customer interaction. Participate in weekly reviews to listen to feedback, improve interaction skills, and enhance the customer experience. Contract Administration Follow up on enrollment issues to correct information, investigate reason for cancellation, etc. Process agency agreement forms with the utility to ensure access to customer information for customer service purposes. Facilitate customer requests involving Contract Management (drops, billing changes, etc.). Projects Act as the customer’s advocate by providing feedback on all customer facing projects, processes, designs, etc. to ensure intelligence from daily customer interaction is considered. Ensure quality through regular exercises monitoring agent - customer interaction and identifying individual and departmental areas for improvement. Assist in Management-led projects pertinent to New Market Entry, Customer Care and Contract Management (Utility Grouping, CRM entry, Zip Codes Research, Renewal Letter Mailers). Notify customers of changes to their account (bill type changes, payment method availability, etc.). Incoming Mail Process all incoming mail from utilities (Notifications, Planned Outages, Disconnection Notices, New Supplier & AEP Energy Drop letters). Knowledge & Skill Requirements Advanced Excel and/or Microsoft Access skills to support data analysis. Technical understanding of information systems. Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other employees. Ability to interact with all levels of the organization. Solid analytical and problem-solving skills. Education & Experience Requirements: 2 or more years of call center customer service related work experience. Attributes : Embodies AEP Energy Values. Effective problem-solving skills: ability to identify alternatives, and develop solutions in an efficient and professional manner. High emotional IQ-Superior interpersonal skills, diplomacy, win-win mindset, relationship-builder, mediator. Excellent communication skills: verbal, written and listening. High-energy, drive and ambition. Minimum Requirements : High School Diploma or equivalent. Ability to communicate verbally and written. Ability to use MS Office products – Word, Excel. Must be able to present professional demeanor. Ability to use various computer systems – data entry, technical comprehension. Compensation Data Compensation Grade: SP20-001 Compensation Range: $15.58-19.47 USD It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. Who we are At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. Innovating for Tomorrow It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Focus on an Inclusive & Diverse Workforce Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences. #J-18808-Ljbffr

Patient Care Advocate

Serenity Healthcare Columbus, OH

PCA (Patient Care Advocate) Serenity Healthcare is seeking a Patient Care Advocate to add to our team of clinical support staff that will help guide our patients in taking back their lives. As a Patient Care Advocate, you are the catalyst for helping patients qualify for interventional treatments and helping them understand the benefits of Serenity’s treatment options. An ideal candidate will have experience with direct customer service and thrive in a positive, results-driven atmosphere. Trigger Warning :Working with suicidal patients, listening to trauma from PTSD patients, and having the responsibility to support these patients may be triggering for some people. Benefits Shortened work week (13-hours shifts) PTO and paid Holidays Medical, Dental, & Vision Insurance (We take care of 90% of your cost!) Career Advancement Opportunity to make a difference What You’ll Do Act as a liaison between patients and their providers. Deliver a stellar face-to-face patient experience at our clinics. Assist patients in understanding their treatment options. Consult with members to gather pertinent information regarding current symptoms, mental health status, and medication history. What We are Looking For High School Diploma or GED At least 2+ years of full-time work experience in a service-oriented role. Strong interpersonal and communication skills Excellent problem-solving and critical thinking abilities. About We have helped thousands of patients take back their lives with specialized clinical expertise and the foremost cutting-edge technology available in healthcare today. Serenity’s approach to treating patients is to offer alternative options and treat the whole person by providing an atmosphere of positivity, support, and healing in an outpatient setting. We believe people should live their best lives, and mental health is a substantial segment of total well-being. Learn More About Us About Serenity Healthcare Serenity’s Provided Services Meet our Patients *This position is contingent on successfully completing a criminal background check upon hire. In accordance with Colorado's EqualPay for Equal Work Act this position pays $22/hour. #J-18808-Ljbffr

Customer Service Advocate

Bayerische Motoren Werke Aktiengesellschaft Columbus, OH

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: REAL ADDED VALUE: A CONTENTED CUSTOMER. WE ALWAYS GO THE EXTRA SMILE. USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES. It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra smile to find solutions that satisfy the needs of our customers and our business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services. As a Customer Service Advocate, you will be responsible for interacting with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls while providing a premium customer experience during all stages of their Financial Services’ contract. You will engage cross-functionally with departments such as Collections and Lease Loyalty to assist customers with various account maintenance tasks. Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle. You will handle interactions in an efficient manner in support of Average Handle Time and established department goals, and fully document all customer contact using the system tools available. WHAT AWAITS YOU. Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures. Have a thorough understanding of how contracts work, including: Contract types Interest accruals Lease/Loan Maturity Credit Reporting Title & Registration Address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer. Handle interactions with the customer in an efficient manner in support of Average Handle Time and goals established. Fully document the customer contact using the system tools available to maintain a complete customer contact history. This includes attaching all electronic correspondence to the customer record and creating necessary Service Requests required to resolve the customer’s inquiry. Document in an efficient manner in support of After Call Work goals established. Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, EasyPay, web site utilization and any other related self-service initiatives. Support Section Service Level objectives through active engagement with Schedule Adherence goals as established. Support initiatives from other Departments and areas of the BMW Group, that support retention initiatives and intersect with the customer services process, as directed. This position may take on additional duties and responsibilities, such as backfilling other roles, should the need arise. Your shifts will vary between the hours of 9AM – 9PM on Monday – Thursday and 9AM – 6PM on Friday. Some evenings throughout the week will be required. During the initial training period, you will be working onsite with your colleagues, trainer, and management team. WHAT YOU SHOULD BRING. High school diploma or GED 6-12 months customer service or financial services industry experience Preferences: 6-12 months automotive industry experience WHAT YOU CAN LOOK FORWARD TO. Medical, Dental, and Vision insurance 401(k) with Company match and Retirement Income Account Employee vehicle program Generous PTO and Company paid holidays Voluntary Benefits to fit your needs Relocation is not available for this position. The pay range for this role is: $41,600.00 - $66,800.00. The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements. Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business. At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr

Customer Care

Global Channel Management, Inc. Columbus, OH

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs while requiring the best talent for the job. Qualifications EXPERIENCE WITH: PRINTING SALES INVENTORY PRODUCTION OFFICE EQUIPMENT Minimum: High School Diploma or Equivalent Preferred: Associates Degree #J-18808-Ljbffr

Work Life Balance

Coordinator, Customer Care Specialized Care

Abercrombie Columbus, OH

Coordinator, Customer Care Specialized Care Full-time Job Description Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands worldwide. The team oversees all contact center experience and operations. The team is also responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges related to customer impacts and store operations. The Coordinator, Customer Care Specialized Care will serve as a second-level contact for post-sale issues, escalations, and customer inquiries, ensuring the highest level of support and customer satisfaction. This role involves collaborating with internal departments, managing technology-related tasks, and maintaining thorough documentation. Additionally, the Coordinator will respond to public reviews, social media comments, and Better Business Bureau complaints to provide our customers excellent support across all platforms. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Serve as a second-level contact for post-sale issues or inquiries, leveraging excellent written communication and de-escalation skills; including but not limited to payment issues, loyalty account questions, agent decisioning rejections, and fraud investigations. Research and identify root causes of executive escalations, promptly reach out to customers for recovery, handle the resolution to the end, and provide an executive level recap. Respond to customer ratings and reviews publicly on the website and privately via outbound email. Handle inbound email contacts and flex to support chat and voice inquiries as needed. Represent the brand and engage with customers on social media. Reach out to customers who provide negative responses to customer satisfaction surveys to diagnose/address service opportunities and recover the customer. Partner with Store's District Managers to resolve escalated store issues promptly. Respond to questions from internal associates regarding discount code usage, order issues, etc. Partner with other departments (Legal, Marketing, Transportation, PR, etc.) to resolve customer issues and inquiries. Respond to Better Business Bureau complaints publicly and resolve them timely to maintain an A+ rating. Process and respond to customer mail returns and letters. Assist with testing new technology and compiling improvement opportunities from the associate perspective. Manage user activation/deactivation, password resets, and user audits for Contact Center associates. Maintain thorough knowledge of systems for accurate information dissemination to customers. Conduct research and analysis of account history to assess risk and detect fraud, partnering with supervisors to share findings and identify fraud trends and root causes. Ensure proper security procedures are followed in all customer interactions. Learn and retain a thorough working knowledge of all existing and new products and services. Achieve assigned Key Performance Indicators (e.g., CSAT, Quality, UPH). Attend team meetings and additional training sessions as scheduled. What Do You Need To Bring? High school diploma or equivalent required. Friendly, upbeat personality with a passion for excellent customer service. Aptitude for navigating various software applications. Ability to analyze situations, make quick decisions, and facilitate proper resolution. Flexibility to adapt to changing business needs and processes. Ability to defuse situations, identify root causes, and solve problems. Ability to interact effectively with employees at all levels and work with diverse backgrounds. Willingness to learn new information daily. Our Company Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Our Values Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 401(K) savings plan with company match. Flexible spending accounts. Medical, dental, and vision insurance. Life and disability insurance. Associate assistance program. Paid parental and adoption leave. Access to fertility and adoption benefits through Carrot. Access to mental health and wellness app, Headspace. Paid Caregiver Leave. Paid time off & one paid volunteer day per year, allowing you to give back to your community. Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year). Seven associate wellness half days per year. Onsite fitness center. Merchandise discount on all of our brands. Opportunities for career advancement, we believe in promoting from within. Access to multiple Associate Resource Groups. Global team of people who will celebrate you for being YOU! ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr

High salary

Customer Care Specialist - Onsite

AFLAC, INCORPORATED. Columbus, GA

Customer Care Specialist - Onsite (Columbus, GA) The Company: true The Location: GA, US, 31999 The Division: Job Id: 5883 Salary Range: 31,200 to 68,000 Job Posting End Date: This job will be posted on an ongoing basis. We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way . Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is an onsite role. This means you will be required to work at the PSA Campus in Columbus, GA during your set working schedule. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations What does it take to be successful in this role? Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures. Emotional intelligence skills shown through active listening and understanding others' points of view. Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts, or products. Skill in managing one’s own time and actively looking for ways to help people. Skilled in verbal and written communication across various channels (phone, chat, email, etc.). Requires special communication skills, including the ability to defuse tough conversations in a high-emotion environment. Problem-solving skills. Microsoft Excel skills. Experience translating from Spanish to English and vice versa (for bilingual positions). Education & Experience Required High School Diploma or Equivalent. 1 - 2 years of related work experience and completion of required training programs. Or an equivalent combination of education and experience. Responsibilities: Under general supervision, receives inbound calls, email, or chats regarding Aflac products and services; provides thorough and accurate responses to policy-holder or field force inquiries. Accurately processes Point of Call transactions including customer name changes, transfers, cancellations, and beneficiary changes; promotes good customer relations. Composes and generates communications to request information or confirm actions taken; is responsive and timely with correspondence. Navigates computerized systems for tracking and researching information; routes and tracks outstanding requests. Maintains confidentiality of customer information; follows Aflac Insurance’s Code of Business Conduct and Ethics. Continuously increases knowledge of assigned products and skills through self-motivation and training. Performs other related duties as required. Total Rewards This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including education, experience, licensure, certifications, geographic location, and internal equity. The salary range for this position is 31,200 to 68,000. In addition to the base salary, we offer an array of benefits including medical, dental, and vision coverage, 401(k) plans, and paid holidays. #J-18808-Ljbffr

Customer Care Specialist- EST

Amplity Health Columbus, OH

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them. We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client’s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat. Customer Care Specialist Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints. Remote position Essential duties and responsibilities include but are not limited to the following: Provides customer service support in handling all patient inquiries through phone, eMail, direct mail and other channels Maintain excellent quality standards, adhere to approved materials and guidelines Accurately collect information required by individual programs and correctly capture in specific program databases Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client’s Working Practice Documents (WPDs) Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs Adhere to all company policies and Standard Operating and Working Procedures Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution Requirements for the position: BA/BS degree or relevant work experience Customer service-related experience Expert level typist Employees can expect to be paid a salary of approximately $38K- $40K. About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties. We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else. Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities. #J-18808-Ljbffr

Cashier (Good4u Customer Care)

Natural Grocers Good4U Columbus, OH

Salary Range USD $17.00/Hr. Overview The job in a nutshell: Do you have a passion for helping people? Do you believe that you can change the world with your food choices? How about nutrition; do you like to learn and help people live healthier? Yes? Well, do we have the job for you! A Natural Grocers Good4U Crew Member plays a critical role in helping Natural Grocers be the most awesome place possible where food quality actually matters, affordability is a must and health is what we are buzzing about. We have a lot going on, so we don’t think you’ll get bored! From stocking, greeting and cashiering, to promoting special events, and our one-of-a-kind Nutrient to Know About program, you will have the opportunity to use your people skills, passion for talking and learning about nutrition, energy, and excitement in this multifaceted entry-level position. We are looking for Good4U Crew Members that will join us in our enthusiasm and passion for helping people and the environment. Sound good? Keep reading… Applications are accepted for this position on an ongoing basis. Responsibilities The nitty-gritty, what is essential in this role? Providing world class customer service Cashiering duties Providing support in various departments Support Company initiatives Gain product knowledge So there you have it! That’s the basics of the job, pretty awesome, right?! Of course, all our Good4U Crew Members are considered to be “all hands on deck” and ready to help with whatever needs to get done in order to support the team. Don’t forget, we like to have fun here at Natural Grocers! Bring your smile every day and jump onboard with one of the most amazing companies ever, seriously, it really is. Qualifications Recipe for Success: Do you have the experience/skills/education we are looking for? Here at Natural Grocers we don't see ourselves as just another run of the mill grocery store, no way, we are much more than that! We have a purpose here and we are all committed to seeing our customers, communities, and planet get healthier as we strive for the highest food quality standards. Not to brag or anything, but you won’t find anyone, anywhere beat our food quality standards- seriously. Our Good4U Crew Members carry this passion and mission every day. No matter how big or small the task at hand, our Crew knows that they are contributing big time to a ginormous mission! STRONG people skills! Retail experience Cashiering skills/Money handling Ability to pass food safety training courses and/or certifications. Attention to detail Ability to manage changing priorities Sense of urgency in the completion of tasks Ability to take direction and follow through Now don't be taking this job description as an employment contract. Remember, just by acknowledging this doesn’t mean we are guaranteeing a job or that there isn’t going to be some additional duties we need you to jump on board with. There is a chance that this job description may change without notice. Sometimes change just sneaks up on you! Our Good4U Crew Members must be willing to tackle all tasks assigned. Look at it as a personal challenge; we know you got this! Here’s an overview of the benefits we offer our Good4U Crew to help ensure the health and wellbeing of you and your family, now and well into the future: All Crew Members Birthday Bonus Pay Vitamin Bucks (up to $2,080 earned as store credit annually) Holiday Pay for 5 Holidays – Stores Closed Paid Time Off (sick days and vacation) that Increases with Tenure Paid Nutrition Education Good4U Crew Member Discount {N}power Program (customer appreciation and rewards program) Regular, Scheduled Pay Increases Advancement Opportunities and Career Development Health and Wellness Program Employee Assistance Program (EAP) Employee Referral Program Full-Time Crew Members (30+ hours/week) Medical, Dental and Vision Insurance Paid Parental Leave Paid Medical Leave (through company paid short-term disability insurance) Company Paid Short-Term Disability Insurance Company Paid Life Insurance Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance Retirement Savings Plan (401k) with discretionary Company Match Healthcare and Dependent Care Flexible Spending Account (FSA) Health Savings Account (HSA) with Company Match Diversity Statement At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization. At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive. Physical Capabilities and Environmental Demands: N = Never O = Occasional; 1-33% of time F = Frequent; 34-66% of time C = Constant; 67-100% of time Physical Requirements: Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift. Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs. Must be able to occasionally use the computer for data entry and use of mouse. Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift. Must be able to frequently to reach above chest. Must be able to occasionally sit, squat, kneel, and climb as needed. Environmental Requirements: Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite. Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress. #J-18808-Ljbffr

Senior Analyst, Customer Care Operations

Abercrombie Columbus, OH

Senior Analyst, Customer Care Operations Full-time Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands worldwide. The team oversees all contact center experience and operations. The team is also responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges related to customer impacts and store operations. As a Customer Care Operations Sr. Analyst , you will lead and inspire a dedicated WFM team, driving excellence in managing the Customer Care budget to achieve cost efficiency while delivering an exceptional customer experience. You will champion the development of precise forecasts and innovative real-time strategies, while fostering collaboration with cross-functional partners to leverage new technologies and optimize staffing for maximum impact. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Lead, mentor, and develop a team of direct reports within the WFM arena, focusing on real-time analysis and forecasting/planning Manage overall Customer Care budget and financial plan, emphasizing cost reduction while maintaining or exceeding customer satisfaction goals Support the creation and maintenance of accurate short-term and long-term forecasts for primarily outsourced contact center volumes utilizing historical data, trends, upcoming promotions, and other business drivers Continually seek and evaluate new tools, technologies, data points, and processes to improve forecasting accuracy and stay in line with industry best practices Execute real-time adherence strategies to optimize queues and channels at all times Own tracking and analysis processes for forecasting headcount, site capacity, and performance of key results across all partners and geographies Continually monitor and analyze productivity performance and recommend strategies to enhance contact center performance and lower cost per contact as a result Regularly evaluate and assess hours of operations, concurrency structures, and site channel mix options to ensure we are operating as efficiently as possible, while maintaining a positive customer and associate experience Team up with cross-functional partners to effectively adjust the budget and staffing plans for any AI or technology updates Lead recurring business reviews with Finance partners and other leaders across the business Participate in the “on call” process to ensure that appropriate staffing strategies are quickly actioned in response to any service disruptions or outages Conduct ad hoc analysis and monitoring as needed What Do You Need To Bring? 2-3 years’ experience leading a team of direct reports 3+ years’ experience within a workforce management team (inclusive of real-time analysis, forecasting, scheduling, and reporting) – preferably within a BPO or supporting a BPO Experience managing budgets, financial plans, and implementing cost-savings strategies Deep analytical thinking and problem-solving capabilities High level of attention to detail Highly motivated/self-starter with a sense of ownership, willingness to learn, high degree of curiosity and desire to succeed Must perform well in high-pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision Our Company Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Our Values Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 401(K) savings plan with company match Flexible spending accounts Medical, dental, and vision insurance Life and disability insurance Associate assistance program Paid parental and adoption leave Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, Headspace Paid Caregiver Leave Paid time off & one paid volunteer day per year, allowing you to give back to your community Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year) Seven associate wellness half days per year Onsite fitness center Merchandise discount on all of our brands Opportunities for career advancement, we believe in promoting from within Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU! ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr

Senior Analyst, Customer Care Operations

Abercrombie and Fitch Co. Columbus, OH

Company Description Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands worldwide. The team oversees all contact center experience and operations. The team is also responsible for communicating and training on new initiatives, providing strategic support to merchandise and omnichannel operations, dictating staffing and payroll guidance, and maintaining store technology. In addition, the team coordinates with corporate partners on opportunities and challenges related to customer impacts and store operations. As a Customer Care Operations Sr. Analyst , you will lead and inspire a dedicated WFM team, driving excellence in managing the Customer Care budget to achieve cost efficiency while delivering an exceptional customer experience. You will champion the development of precise forecasts and innovative real-time strategies, while fostering collaboration with cross-functional partners to leverage new technologies and optimize staffing for maximum impact. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Lead, mentor, and develop a team of direct reports within the WFM arena, focusing on real-time analysis and forecasting/planning. Manage overall Customer Care budget and financial plan, emphasizing cost reduction while maintaining or exceeding customer satisfaction goals. Support the creation and maintenance of accurate short-term and long-term forecasts for primarily outsourced contact center volumes utilizing historical data, trends, upcoming promotions, and other business drivers. Continually seek and evaluate new tools, technologies, data points, and processes to improve forecasting accuracy and stay in line with industry best practices. Execute real-time adherence strategies to optimize queues and channels at all times. Own tracking and analysis processes for forecasting headcount, site capacity, and performance of key results across all partners and geographies. Continually monitor and analyze productivity performance and recommend strategies to enhance contact center performance and lower cost per contact as a result. Regularly evaluate and assess hours of operations, concurrency structures, and site channel mix options to ensure we are operating as efficiently as possible, while maintaining a positive customer and associate experience. Team up with cross-functional partners to effectively adjust the budget and staffing plans for any AI or technology updates. Lead recurring business reviews with Finance partners and other leaders across the business. Participate in the “on call” process to ensure that appropriate staffing strategies are quickly actioned in response to any service disruptions or outages. Conduct ad hoc analysis and monitoring as needed. What Do You Need To Bring? 2-3 years’ experience leading a team of direct reports. 3+ years’ experience within a workforce management team (inclusive of real-time analysis, forecasting, scheduling, and reporting) – preferably within a BPO or supporting a BPO. Experience managing budgets, financial plans, and implementing cost-savings strategies. Deep analytical thinking and problem-solving capabilities. High level of attention to detail. Highly motivated/self-starter with a sense of ownership, willingness to learn, high degree of curiosity and desire to succeed. Must perform well in high-pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision. Additional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr

Senior Analyst, Customer Care Operations

Abercrombie Columbus, OH

Senior Analyst, Customer Care Operations Full-time Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands worldwide. The team oversees all contact center experience and operations, communicates and trains on new initiatives, provides strategic support to merchandise and omnichannel operations, dictates staffing and payroll guidance, and maintains store technology. As a Customer Care Operations Sr. Analyst , you will lead and inspire a dedicated WFM team, driving excellence in managing the Customer Care budget to achieve cost efficiency while delivering an exceptional customer experience. You will champion the development of precise forecasts and innovative real-time strategies, while fostering collaboration with cross-functional partners to leverage new technologies and optimize staffing for maximum impact. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Lead, mentor, and develop a team of direct reports within the WFM arena, focusing on real-time analysis and forecasting/planning Manage overall Customer Care budget and financial plan, emphasizing cost reduction while maintaining or exceeding customer satisfaction goals Support the creation and maintenance of accurate short-term and long-term forecasts for primarily outsourced contact center volumes utilizing historical data, trends, upcoming promotions, and other business drivers Continually seek and evaluate new tools, technologies, data points, and processes to improve forecasting accuracy and stay in line with industry best practices Execute real-time adherence strategies to optimize queues and channels at all times Own tracking and analysis processes for forecasting headcount, site capacity, and performance of key results across all partners and geographies Continually monitor and analyze productivity performance and recommend strategies to enhance contact center performance and lower cost per contact as a result Regularly evaluate and assess hours of operations, concurrency structures, and site channel mix options to ensure we are operating as efficiently as possible, while maintaining a positive customer and associate experience Team up with cross-functional partners to effectively adjust the budget and staffing plans for any AI or technology updates Lead reoccurring business reviews with Finance partners and other leaders across the business Participate in “on call” process to ensure that appropriate staffing strategies are quickly actioned in response to any service disruptions or outages Conduct ad hoc analysis and monitoring as needed What Do You Need To Bring? 2-3 years’ experience leading a team of direct reports 3+ years’ experience within a workforce management team (inclusive of real-time analysis, forecasting, scheduling, and reporting) – preferably within a BPO or supporting a BPO Experience managing budgets, financial plans, and implementing cost-savings strategies Deep analytical thinking and problem-solving capabilities High level of attention to detail Highly motivated/self-starter with a sense of ownership, willingness to learn, high degree of curiosity and desire to succeed Must perform well in high pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision Our Company Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Our Values Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: 401(K) savings plan with company match Flexible spending accounts Medical, dental, and vision insurance Life and disability insurance Associate assistance program Paid parental and adoption leave Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, Headspace Paid Caregiver Leave Paid time off & one paid volunteer day per year, allowing you to give back to your community Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year) Seven associate wellness half days per year Onsite fitness center Merchandise discount on all of our brands Opportunities for career advancement, we believe in promoting from within Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU! ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr